Terms of Service

These Terms of Service (“Terms”) govern your use of rubelet.com and any services provided by Rubelet LLC, a Delaware limited liability company (“Rubelet,” “we,” “us”). By using this website or engaging our services, you agree to these Terms. If you do not agree, please do not use the site.

The services

Rubelet designs, builds, and operates custom AI voice receptionist and follow-up systems for businesses. The specific scope, deliverables, fees, and term of any engagement are set out in a separate written proposal or order form (each, an “Order”). If an Order conflicts with these Terms, the Order controls for that engagement.

Website content is not an offer

Information on this website — including statistics, industry benchmarks, revenue ranges, and demo recordings — is provided for general information. Figures cited from third-party sources are attributed where used and reflect industry data, not a prediction of your results. Nothing here is a binding offer, a guarantee of results, or legal, medical, or financial advice.

Free audit

The Missed-Call Revenue Audit is provided at no charge and with no obligation. By requesting an audit you authorize us to place test calls to the business phone number you provide, and you confirm you are authorized to give that permission on the business's behalf. Audit findings are provided as-is.

Client responsibilities

• Provide accurate information about your treatments, pricing, providers, hours, and policies, and keep it current.
• Hold and maintain all licenses, registrations, and authorizations required to operate your business.
• Comply with all laws applicable to your outreach, including the TCPA, CAN-SPAM, state telemarketing and call-recording laws, and, where applicable, HIPAA.
• Not use the services for unlawful, deceptive, or harassing communications, or to give medical advice or a diagnosis.

You are the controller of your patient and prospect data. You are responsible for the consents and disclosures required for calls, recordings, and text messages sent to your contacts, using the consent workflows we configure with you.

Fees and payment

Fees consist of a one-time setup fee and a recurring monthly fee as stated in your Order. Unless the Order says otherwise, invoices are due on receipt, monthly fees are billed in advance and recur until cancelled, and amounts are non-refundable except as expressly provided. Fees do not include applicable taxes. Late amounts may be subject to interest at the lower of 1.5% per month or the maximum permitted by law.

Performance guarantee

Where an Order includes a written 90-day performance commitment, the specific capture metric, measurement method, and remedy stated in that Order are the complete and exclusive terms of the guarantee. The remedy is continued work at no additional monthly fee until the committed metric is met, and it requires that you have supplied the access, information, and approvals we reasonably need.

Cancellation

Either party may cancel a monthly engagement with 30 days' written notice to the other, effective at the end of the then-current billing month. We may suspend or terminate services immediately for non-payment or for use that violates these Terms or applicable law. On termination, we will provide a reasonable export of your call and lead data on request.

Intellectual property

We retain ownership of our underlying methods, prompts, tooling, templates, and software. You retain ownership of your business content, brand assets, and your call and customer data. You receive a non-exclusive, non-transferable right to use the deliverables we build for you for your own business during the term of your engagement.

Third-party services

The services depend on third-party providers, including telephony, messaging, scheduling, and AI model providers. We are not responsible for outages, changes, or acts of those providers, and your use of their platforms may be subject to their own terms.

Disclaimers

Except as expressly stated in an Order, the services and this website are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI systems can make mistakes; we do not warrant uninterrupted, error-free, or perfectly accurate call handling.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Our total aggregate liability arising out of or relating to the services will not exceed the fees you paid us in the twelve months preceding the event giving rise to the claim.

Indemnification

You will defend and indemnify Rubelet against third-party claims arising from your content, your business operations, your instructions to us, or your failure to obtain required consents or comply with applicable law.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally by contacting zain@rubelet.com. Any unresolved dispute will be brought exclusively in the state or federal courts located in Delaware, and both parties consent to that jurisdiction and venue.

Changes to these Terms

We may update these Terms; the “Last updated” date above reflects the current version. Changes apply prospectively. If a provision is unenforceable, the rest remains in effect.

Contact us

Rubelet LLC, Newark, Delaware, United States — zain@rubelet.com